Party Policies
It is our primary and ultimate goal to ensure that your child has THE BEST PARTY EVER at Adrenaline Climbing! Please help us make it easy on you as well by reviewing the following policies in advance of placing your reservation:
No outside food or drink, except for bottled water & cake/dessert
No outside decorations
MAKING RESERVATIONS: If possible, please, submit your reservation request online at least two weeks in advance. If you would like to make a reservation within the next 14 days, please call Adrenaline Climbing at 770-271-1390. We do not book two Parties-on-the-Rocks for overlapping time-slots.
DEPOSIT & BALANCE DUE: When you submit your online reservation request, you will be required to place a deposit equal to half of your minimum event fee. Within 2 business days of receiving your online reservation request, a representative of Adrenaline Climbing will contact you by phone to finalize all the details of your event. In the unlikely event that we cannot accommodate your reservation request, your deposit will be promptly refunded. Once your reservation is finalized with the representative, it is NON-REFUNDABLE for any reason; however, it may be transferable under certain circumstances. Payment for the balance of your event fee, any "Celebration Extras," and gratuities will be accepted at the conclusion of your event.
OBTAIN R.S.V.P.s EARLY: You will receive an email from us two weeks in advance of your party, asking for your list of party guests. Please reply to this request by return email by the following day. If we do not receive your reply via email, a representative of Adrenaline Climbing will call you to obtain your list of climbers. This allows us to verify which Waivers we have received prior to your party, thus streamlining your check-in process on party day.
REPEAT, OBTAIN RSVPs EARLY: If we do not receive your guest list, and if a lower-than-expected number of climbers attends your Party-on-the-Rocks, say 10 climbers instead of 15, you will be charged for the party package as reserved.
ALL RESERVATIONS ARE FINAL: However, you may make changes to your reservation (in terms of date, time-slot, or number of climbers), provided that you call or email Adrenaline Climbing at least 14 days prior to your party. Requests to change reservations made within 14 days of the reservation are not guaranteed, but may be accommodated at the discretion of Adrenaline Climbing management.
IN-HOUSE CREDIT: If a reservation holder should call at least 14 days in advance to change an event date, without having a future date in mind, the deposit provided at the time of reservation will be considered "in-house credit" toward an event in the future. This credit must be utilized within one year of the original event date, or it will be forfeited.
FORFEITURE OF DEPOSIT: In the event that a reservation holder should simply cancel or "no-show" for a reservation, the deposit provided at the time of reservation is forfeited to Adrenaline Climbing. In this case, there would be no "in-house credit".
We hope that you find these policies reasonable and fair. We thank you for your consideration so that we may provide the best services to all our party families and guests.